SaaS is not tap water. How can CIOs face embarrassment
by the end of 2007, among nearly 10 million industrial enterprises and production units in China, the proportion of small and medium-sized enterprises was as high as 96.89%. However, there is such an embarrassing situation in such a large potential market of informatization: large enterprises hold huge sums of money and enjoy advanced enterprise informatization services, so they have more advantages in the competition; Small and medium-sized enterprises are increasingly at a competitive disadvantage because they are unable to bear the high cost of information technology
"of course, we want informatization, but cost has always been our biggest problem." This is the aspiration of many small and medium-sized enterprises. In the context of this strong market demand, SaaS, a software that provides services for the business model (similar to the early ASP, application service provider), came into being in the past one or two years
at present, manufacturers in the field of informatization have begun to look to small and medium-sized enterprises to seek new opportunities. International giants such as IBM, Microsoft, SAP have also released informatization solutions for small and medium-sized enterprises in China. For a time, the domestic small and medium-sized enterprise information market surged, and business opportunities emerged
under the SaaS mode, the CIO is in a delicate situation
Wang Dongguo is the CIO of a construction machinery company in Xiamen. Since he tried to recommend the company to adopt the SaaS information mode last year, the company has felt the economy and convenience of the SaaS mode, but he has suffered a sense of crisis never before. One day, the company reduced its organization and staff to increase efficiency. His IT department was the first to be the target of layoffs. Two of his "soldiers" were removed, and he became a "bare knuckle commander". This made him very depressed, "good intentions are not rewarded"
Lin Sen, CIO of a clothing company in Quanzhou, seems to be in no better position. After the company chose SaaS mode, Lin began to feel a little ignored. His information department was reduced from a primary organization to a secondary department, and became a branch of the administration department, which was under the jurisdiction of the manager of the administration department. Lin joked that he was "like chicken ribs, tasteless to eat, but a pity to abandon." "Fortunately, the salary hasn't been reduced."
Lu Dan's situation is even worse. He used to be the CIO of a Fuzhou electronics company. The boss comes from it and has a deep understanding of it. He said that even if it was SaaS, it was simply outsourced, and none of the IT staff remained, and Lu Dan was appointed as the business director
saas is the abbreviation of software as a service in English, which is directly translated as "application service provider". It is an information management platform, and the service is focused on small and medium-sized enterprises. The biggest advantage of this application mode is that the enterprise does not need to invest in special machinery and equipment and corresponding IT maintenance personnel. Instead, by adopting the method of leasing, the enterprise only needs to pay a certain rent, connect the enterprise user's PC to the SaaS operation platform through the Internet, and obtain the right to use the relevant management software system from the professional SaaS operation service provider, so that it can enjoy the server, network, system administrator and office management Customer relationship management, enterprise planning management, financial management and other information-based convenience. This can not only save a large amount of investment for small and medium-sized enterprises to buy expensive software and hardware, build it network environment, recruit professional IT personnel and cumbersome system upgrading, but also solve various problems encountered in the current informatization construction of small and medium-sized enterprises, so that small and medium-sized enterprises can also use informatization to effectively improve their market rapid response ability and expand their own strength
however, because the SaaS model is like "tap water, turn it on if you want to use it, and turn it off if you don't use it", it is so easy, simple and economical, so that the CIOs of some small and medium-sized enterprises applying this model, like the above-mentioned ones, seem to be in an increasingly embarrassing situation and declining status
according to a survey conducted by IDC consulting, after small and medium-sized enterprises adopted the SaaS application mode, 37% of CIOs and it executives felt that "their status was declining and their treatment was poor", 30% felt that "the situation had not changed", only 12% felt that "the situation was better than before", and others said "it doesn't matter"
originally, SaaS mode was launched to reduce the cost of enterprise informatization and improve the competitiveness of enterprises, so as to reduce the work intensity of CIOs and departments, but this "reduction" has brought subtle or even bad changes to the situation of CIOs. This surprised the CIO. What should enterprises and CIOs think and do
saas application bottleneck brings new challenges to CIO
when SaaS becomes a popular color of enterprise informatization, CIO encounters not only subtle changes in status and treatment, but also the application mode of SaaS brings new tests and challenges to CIO work. In fact, the SaaS model based on Internet is not perfect. It moves forward in rugged conditions, and there are still some problems and difficulties to be solved in the process of promotion and application. Whether these problems and difficulties can be properly handled and satisfactorily solved is related to the success or failure of the informatization construction of small and medium-sized enterprises, and also affects the role and status of CIOs
at present, the main problems and bottlenecks in the promotion and application of SaaS in small and medium-sized enterprises are as follows:
first, the problems of application habits and concepts. At present, most enterprise users may not be used to managing an enterprise every day through the above methods, especially some veteran cadres and leaders of the enterprise. They are still not used to reading official documents and wholesale documents, and still use manual reading and signing, and do not take the lead in the application of informatization, which makes most of the IT management tools useless. Some leaders are even more confused about the information model of SaaS, which makes the CIO have to do more publicity, interpretation and promotion work. This restricts the large-scale popularization of SaaS
second, safety and integrity. At present, the country's construction in the legal protection of electronic transactions, payment credit, goods distribution, network security and other aspects generally needs to be improved. The integrity between enterprises and SaaS software service providers is not enough. Enterprises have always been worried about the problem that "my account will be handed over to the service center. What will the center staff do, will the virus be infringed, and is the commercial data safe there? Is it flexible to handle it?" Etc. Therefore, it is an urgent problem to be solved how enterprises trust software operation service providers and whether they are willing to hand over data to service providers. Therefore, in terms of how to balance economy and security, CIOs must take care of it, and ensure the first pass for enterprises
third, the problem of personalized demand and service. Standardization and generalization are the signs of mature software. However, facing the personalized and diversified requirements of thousands of small and medium-sized enterprises, SaaS standard mode, which is too rigorous and rigid, seems to be powerless. It is difficult to meet the needs of enterprise specialization and personalization, while emphasizing personalization increases the development cost of enterprises, resulting in asymmetry between supply and demand. This is different from the previous single version software, which puts forward new requirements and challenges for CIO selection
IV. maturity and stability. At present, SaaS products are mostly in the primary stage, and the maturity and stability of products are still insufficient. Although all software may be suitable for the SaaS mode, there are not many software products that software vendors can launch that are really suitable for the SaaS mode. The products look beautiful, but sometimes they are not suitable for use. There are problems such as difficult control of the application process, insufficient stability, and poor effectiveness. In the long run, there will be many problems and contradictions. For example, the enterprise operation cannot be suspended due to the interruption of the network or the downtime of the SaaS host. The network platform must ensure that the network is safe and available for 7 * 24 hours. However, there are many variables of network instability, and what is in the hands of service providers is not completely controlled by enterprises, with high risk and low safety. Therefore, the stability test type is divided into compressive shear and tensile shear, which is also a headache for CIO
cio how to find a way to break through the bottleneck of SaaS
facing the obstacles and bottlenecks of the promotion and application of SaaS in small and medium-sized enterprises, how should CIOs correctly analyze their enterprise's it needs, how can they suit the case, effectively select and implement, adopt a suitable outsourcing mode to make SaaS successfully soft landing, and also make their "transformation and upgrading"
first, choose excellent SaaS service providers to ensure data security. SaaS service providers should have good reputation, strong strength, many successful cases and long service history. At the same time, they should be equivalent to Airbus 320 and Boeing 737, which are the most common in the international aviation market at present, and the service fee should be appropriate. Under such conditions, enterprise Ti construction and data security have basic guarantee. CIO should inspect and feel the pulse of manufacturers. At present, CIO should focus on the key data. 1. It must be stored at the remote end with the back of hand. How to adopt strict data security and confidentiality measures to ensure the security and confidentiality of enterprise business development and any data information, so that enterprises can rest assured. This is not only the fundamental problem that every software vendor needs to solve, but also the fundamental problem that CIO should try its best to solve
II. Adopt a suitable SaaS platform, and the software system should be universal and easy to use. First, the software functions under the SaaS platform should be universal, and more than 95% of the functions of this type of products need to be integrated; Secondly, the software should be made into a "fool machine", which is not only highly productized, but also easy to operate and understand. In SaaS mode, users can only install and use products directly on the Internet. If the software cannot be "fool machine", it is impossible to comply with SaaS mode. Especially for small and medium-sized enterprises, the maturity and ease of use of software is more critical and favored. At the same time, CIOs should at least master the autonomy of the core level and not make the IT system completely controlled by others, which is an important condition to ensure and maintain the continuous and stable operation of enterprise IT construction
third, seek an industrial and professional service platform in order to be more suitable and applicable. On the one hand, software vendors are always complaining about the insufficient demand of small and medium-sized enterprises and their products are not easy to sell. On the other hand, CIOs of small and medium-sized enterprises complain that there are no appropriate products and solutions to solve their informatization needs. Only based on a certain industry or specialty can we provide the most value-added professional services and consultants for small and medium-sized enterprises. At present, the industry is exploring some new ways to implement new system platforms. From the current situation, domestic SaaS service providers have realized this and are gradually developing in the direction of specialization and industry differentiation. SaaS services for a specific industry are becoming a trend. For example, SaaS platforms for manufacturing, textile, foundry and pharmaceutical industries have emerged everywhere, or SaaS platforms specializing in office systems, purchase, sales and inventory, and customer relationship management have also followed. Therefore, on the basis of universal and easy-to-use, CIOs may wish to focus more on finding industrial and professional SaaS platforms, so as to be more suitable and applicable, and effectively promote enterprise IT construction
IV. CIOs should do a good job in publicity and packaging to improve themselves in an all-round way. Then again, in the face of subtle changes in the possible situation, CIOs should have the courage to promote themselves, package themselves, and let enterprises realize that even if they adopt SaaS, which is an it model of "taking on demand and easy consumption like water and electricity", the role of CIOs cannot be changed and their importance cannot be reduced. Because even if it is outsourced, the third party cannot "do everything in the end". There are also many things that need to be done by the enterprise's own IT personnel and coordinated, solved and improved by the CIO, such as possible partial independent development, network operation and maintenance services, implementation cooperation and internal training, as well as bilateral communication. There are still a lot of things, and there are no less things without money. At present, many CIOs of small and medium-sized enterprises are in a passive and bad situation. In addition to the deterioration of the objective environment, another important reason is